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How do I get a refund?

How do I get a refund?

Please see our Returns Policy for more details.

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Updated on 26 July, 2024

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What conditions do you treat? Are your prescribers registered?

General

Are you a registered pharmacy?
Are you online only? Can I see a clinician?
Are your prescribers registered?
How do I set up an account?
What privacy measures do you have in place?
What services do you offer at the in-person pharmacy?
Who can you treat?
Will my GP be informed of my treatment?

Orders

Can I change my delivery address?
How do I access my previous orders?
How do I get a refund?
How do I reorder?
How do I speak to the pharmacist about my order?
How long does it take to receive a refund?
How will my medicines be delivered?
My order has been placed on hold. What's happened?
When will my order be sent out?
Where is my order?
Which payment methods do you accept?
Why do I need to send a picture?
Why have I received a message from the pharmacy?

Online Clinic

Are your prescribers registered?
Can I buy medicines on behalf of my family members?
Can I buy non-prescription pharmacy medicines online?
Can you deliver prescriptions overseas?
Do I need a prescription for my order?
How do I delete my account?
How do I get a refund?
How do I know if a medication is in stock?
How do I order prescription medication online?
How do I reorder?
How does the Online Clinic work?
How is Click2Pharmacy different from my local chemist?
How will my medicines be delivered?
Is it safe to buy medication online?
I’ve used a different online pharmacy in the past, can I continue my treatment with Click2Pharmacy?
What conditions do you treat?
What privacy measures do you have in place?
Which payment methods do you accept?
Who can you treat?
Why do I need to send a picture?

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