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How do I get a refund?

How do I get a refund?

Please see our Returns Policy for more details.

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Updated on 25 April, 2025

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What conditions do you treat? Are your prescribers registered?

General

What services do you offer at the in-person pharmacy?
Who can you treat?
Are you online only? Can I see a clinician?
What privacy measures do you have in place?
Are your prescribers registered?
How do I set up an account?
Are you a registered pharmacy?
Will my GP be informed of my treatment?

Orders

Why have I received a message from the pharmacy?
Which payment methods do you accept?
How long does it take to receive a refund?
How do I get a refund?
Where is my order?
How do I access my previous orders?
Can I change my delivery address?
How do I speak to the pharmacist about my order?
How do I reorder?
Why do I need to send a picture?
How will my medicines be delivered?
When will my order be sent out?
My order has been placed on hold. What's happened?

Online Clinic

How is Click2Pharmacy different from my local chemist?
Who can you treat?
How does the Online Clinic work?
Can I buy non-prescription pharmacy medicines online?
Is it safe to buy medication online?
Can you deliver prescriptions overseas?
How do I delete my account?
Which payment methods do you accept?
What privacy measures do you have in place?
Can I buy medicines on behalf of my family members?
Are your prescribers registered?
How do I get a refund?
What conditions do you treat?
How do I order prescription medication online?
Do I need a prescription for my order?
How do I reorder?
I’ve used a different online pharmacy in the past, can I continue my treatment with Click2Pharmacy?
How do I know if a medication is in stock?
Why do I need to send a picture?
How will my medicines be delivered?

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