Clinic FAQs
Click2Pharmacy
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Orders

Why have I received a message from the pharmacy?
Which payment methods do you accept? We accept major credit/debit card types like Visa and Mastercard. We also accept Superpayments.
How long does it take to receive a refund?
How do I get a refund? Please see our Returns Policy for more details.
Where is my order?
How do I access my previous orders?
Can I change my delivery address?
How do I speak to the pharmacist about my order?
How do I reorder?
Why do I need to send a picture?
How will my medicines be delivered?
When will my order be sent out?
My order has been placed on hold. What's happened?
General
  • What services do you offer at the in-person pharmacy?
  • Who can you treat?
  • Are you online only? Can I see a clinician?
  • What privacy measures do you have in place?
  • Are your prescribers registered?
  • How do I set up an account?
  • Are you a registered pharmacy?
  • Will my GP be informed of my treatment?
Orders
  • Why have I received a message from the pharmacy?
  • Which payment methods do you accept?
  • How long does it take to receive a refund?
  • How do I get a refund?
  • Where is my order?
  • How do I access my previous orders?
  • Can I change my delivery address?
  • How do I speak to the pharmacist about my order?
  • How do I reorder?
  • Why do I need to send a picture?
  • How will my medicines be delivered?
  • When will my order be sent out?
  • My order has been placed on hold. What's happened?
Online Clinic
  • How is Click2Pharmacy different from my local chemist?
  • Who can you treat?
  • How does the Online Clinic work?
  • Can I buy non-prescription pharmacy medicines online?
  • Is it safe to buy medication online?
  • Can you deliver prescriptions overseas?
  • How do I delete my account?
  • Which payment methods do you accept?
  • What privacy measures do you have in place?
  • Can I buy medicines on behalf of my family members?
  • Are your prescribers registered?
  • How do I get a refund?
  • What conditions do you treat?
  • How do I order prescription medication online?
  • Do I need a prescription for my order?
  • How do I reorder?
  • I’ve used a different online pharmacy in the past, can I continue my treatment with Click2Pharmacy?
  • How do I know if a medication is in stock?
  • Why do I need to send a picture?
  • How will my medicines be delivered?
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